FAQ
About Points
- What are points?
An exciting benefit of Intel® Technology Provider. All partners, including registered partners, are eligible to earn points on their qualifying purchases and activities, however only Gold and Platinum partners are eligible to spend their points on rewards. Registered partners can currently earn points and keep their points for 12 months from when their product ships.
- How do points benefit my business?
Once you accept the Terms and Conditions, you are eligible to earn points for purchases on qualifying branded systems and component products from Intel® Authorized Distributors and Intel Approved Component Suppliers. You can also earn points for activities, such as attending select Intel channel events, and various Intel and third-party promotions. These points can be spent on a range of business and lifestyle rewards.
Eligibility
- Who is eligible to participate in points?
All partners are eligible to earn points, but only Gold and Platinum partners are eligible to spend points. Registered partners can currently earn points and keep their points for 12 months from when their product ships.
- What are the requirements to earn and spend points?
All partners simply need to accept the terms and conditions to start earning points. Gold and Platinum partners will be able to also spend on rewards via the points area of the Intel® Technology Provider web site. Registered partners must upgrade to Gold tier to spend their points.
- How do I start earning points?
Click here to accept the terms and conditions. You´ll need to use your Intel Partner Alliance login to access the points area of the web site. Please note that there can only be one points account per eligible partner company and that you must be an Intel Partner Alliance primary contact in order to sign up and administer points on behalf of your business.
- Is there a fee to join?
No, there is no fee to join.
- Are there certain tiers to your programme?
Yes, Intel Partner Alliance has three Partner levels: Registered Partner, Gold Partner and Platinum Partner. For more information, visit https://www.intel.com/content/www/us/en/partner-alliance/overview.html
- What happens if I´m no longer a Gold Partner or Platinum Partner?
If you do not retain active Platinum Partner or Gold Partner status in Intel Partner Alliance, you will no longer be eligible for points and will no longer earn points from the date your eligibility ends. However, you will be able to access your points account for a period of sixty (60) days thereafter to spend any outstanding points, provided you have sufficient points to cover the reward item. You may contact your Intel Customer Support Team to obtain your balance or spend points. Click here to see the requirements to obtain active Platinum Partner or Gold Partner status.
- What is "Limited Status"?
While in limited status there are restrictions on your membership account, and while you will continue to earn points you will not be able to spend any points showing in your current balance. Limited status is applied temporarily to your account until you update your profile. Your profile status is detailed in the "My Membership" section of the Intel Partner Alliance web site. For more information on Profile Requirements and Limited Status please refer to the Intel Partner Alliance terms and conditions.
- How do I remove "Limited Status" and reactivate my membership?
To reactivate your membership simply visit the "My Membership" section and update your profile. By completing this profile you will help us deliver information and benefits suited to your preferences. Please allow 24-48 hours for processing. Once your updates have been registered you will be able to access all your usual program benefits, including points rewards.
- How do I opt out of points?
If you wish to opt out of points, please contact your Intel Customer Support Team.
Earning Points
- How do I earn points?
Once you have accepted the terms and conditions, you will start earning points on your qualifying Intel purchases and activities. Go to https://www.intel.com/content/www/us/en/partner-alliance/overview.html for more details.
- What products confer points?
Points are earned on qualifying Intel purchases through Intel Authorized Distributors. The Points Matrix lists all qualifying products and the corresponding SKUs and is updated quarterly. Go to https://emea-points.inteltechnologyprovider.com/earn-points/points-matrix for details.
- Why do different products confer different points?
Points are based on Intel business goals. Intel may offer additional bonus points on certain products for a limited time period. Products that confer bonus points are detailed on the Points Matrix. Go to https://emea-points.inteltechnologyprovider.com/earn-points/points-matrix for details.
- Why do certain product purchases only earn points for Platinum Partners or Gold Partners?
Points work within the terms of your membership level. Certain product purchases may or may not qualify for points for a certain membership level based on existing benefits for that level.
- I ordered a product from my Intel Authorized Distributor but they didn´t ship it until two weeks later. How will my points be calculated?
Points earned on purchases are based on the date your order is shipped by Intel Authorized Distributors, and not the date you place your order. If your ship date is in a different quarter from the order date, the points will be calculated based on the Points Matrix for the quarter the product was shipped.
- Is there a limit to how many points I can earn?
Yes, Platinum Partners can earn up to 500,000 and Gold Partners can earn up to 150,000 points each quarter.
- Why does my quarterly statement show more points than I am able to redeem?
Quarterly statements continue to show all points earned, even after points limits have been met to capture net points values for the life of the promotion. Gold Partners may earn a maximum of 150,000 points* per quarter on eligible purchases. Platinum Partners have a higher points maximum on eligible purchases, with a limit of 500,000 points* per quarter.
*Points maximums only refer to product purchases. There are no points maximums for activity and/or promotion points earned, unless specifically mentioned within the terms of the promotion or activity.
- What the difference between base bonus and promotion points?
The Points Matrix details the base points you will earn for all eligible products and activities for the stated quarter. Some products and activities may also be eligible to earn bonus points. Bonus points are earned in addition to the base points, subject to any date and quantity restrictions detailed on the Points Matrix. From time to time, we will tell you about special promotions, which will enable you to earn extra promotion points. Each promotion will have its own specific rules and points earning criteria.
- What´s the difference between earned points and eligible points?
Earned points are all the points applied to your account each quarter.
- Are all the points I earn subject to the minimum and maximum earning limits?
Only basic and bonus points are limited by the maximum points earning limit each quarter; there is no limit to the amount of promotional points you can earn.
Spending Points
- What types of rewards can I spend my points on?
The points administrator for your company can spend your company´s points on a range of rewards, such as Intel products, demonstration units, Intel branded merchandise, travel services and distributor vouchers.
- How do I spend my points?
You can view the range of rewards available on the Spend Points page. Browse rewards by category, product name, newest rewards or points needed for purchase. Only the Points Administrator can spend points. As a Points Administrator, select the product you would like to purchase, enter the quantity, view any terms and conditions associated with the product, then select the Add to Cart button. You will see Go To Checkout or Continue Shopping pop up on the page. If you would like to continue shopping, you can still return to your cart by selecting the cart icon at the top right side of the page. On the Checkout page, you can remove items from your cart before you confirm your order. To Checkout, confirm the item(s) and shipping information and select Checkout at the bottom of the page. Provided you have sufficient points in your current balance for your selected reward(s), the points required will be deducted from your account. An email confirmation will be sent to the email address on the Points Administrator profile.
- Why can´t I see an option to spend points even though I have sufficient points available?
Only the Points Administrator is able to spend points from your account. All other contacts within your company are limited to viewing rewards only.
- Do I have to spend all my points at one time or can I store points for future rewards?
You can store points from quarter to quarter, but any unspent eligible points will expire at the end of the quarter following a minimum of 12-month validity period. (see question 41 for more information).
- Are there different rewards for different Partner levels?
Yes, reward items can vary based on Partner level.
- Can I spend my points on multiple rewards at one time?
Yes, the Points Administrator can spend points on multiple rewards provided there are sufficient points available in your account.
- How will I know when new rewards are added?
New rewards will be posted to https://www.intel.com/content/www/us/en/partner-alliance/overview.html. In addition, you will receive regular email communications to notify you of new rewards.
- How long will it take for my reward to arrive?
Please refer to the specific terms and conditions for each reward item.
- Can I return my reward if I change my mind?
Please refer to the specific terms and conditions for each reward item.
- Who should I contact if my reward doesn´t arrive?
If your reward doesn´t arrive, please complete the online help and support form or contact your Intel Customer Support Team. If your reward is the form of an electronic voucher, please check your junk or spam folder.
- What should I do if my reward arrives damaged?
If your reward arrives damaged, please notify us by completing the online help and support form or contact your Intel Customer Support Team.
- Why do rewards have terms and conditions?
Rewards will have specific terms and conditions of use and delivery pertinent to that service or product, often to comply with local law.
- How do I purchase items from the Wish List?
Enter your Wish List by clicking "More Info" on the Wish List tab. Once inside, click "More Info" on the reward you´d like. Click "Spend" to spend your points!
Your Account
- How do I view my points balance?
Your current, available points balance can be found within the My Membership pages at https://www.intel.com/content/www/us/en/partner-alliance/overview.html. Click on your balance to access your detailed account statement.
- How do I check if my balance is correct?
Your points statement provides you with full details of all points earned, spent and expired. It provides a detailed breakdown of all purchases and activities that have earned points, as well as details of the rewards you have spent points on.
- How long does it take before I see my points on my account statement?
Points for purchases will typically be posted to your account and show on your statement between two and four weeks after the ship date; however, some purchases may take up to eight weeks to appear. Points for activities will be posted to your account by the end of the quarter.
- What happens if I return a product?
If you return a product to your Intel Authorized Distributor that you had earned points on, the corresponding amount of earned points will be deducted from your account.
- Do my points expire?
Points are valid for a minimum of 12 calendar months, beginning on the date the product is shipped. For example, the points from a product purchased on the first day of Q3 2013 will be valid until the last day of Q3 2014. Any points expiring will do so at the end of the day for the UTC time zone.
- Can I transfer my points?
No, points can only be spent on the range of rewards available on https://www.intel.com/content/www/us/en/partner-alliance/overview.html and cannot be transferred to any other Partner´s account.
- What is the Points Administrator?
The Points Administrator is the authorized contact who is responsible for managing your company´s points account and who has the ability to spend points. Each points account may only have one Points Administrator assigned. By default, the contact who initially accepted the terms and conditions to take part in points will be your Points Administrator unless you subsequently designate this role to someone else.
- How do I view or re-assign my company´s principal Points Administrator contact?
Your company´s Points Administrator can re-assign their role by visiting the "My Profile" section at https://www.intel.com/content/www/us/en/partner-alliance/overview.html. Please note, only primary contacts can be assigned as the Points Administrator.
- How do I update my shipping address?
Go to the Intel profile center to update your shipping information.
